Terms and Conditions

Welcome to Ace Flowers & Decor. By accessing or using our website aceflowersndecor.com, placing an order, or engaging our services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. About Us

Ace Flowers & Decor is a retail and décor business based in Thika Town, Kenya, offering artificial flowers, live plants, décor items, accessories, and related services.

2. Use of the Website

By using this website, you confirm that:

You are at least 18 years old or have parental/guardian consent
You will use the website for lawful purposes only
You will not misuse or attempt to interfere with the website’s security or functionality

3. Products and Services

Product images are for illustration purposes. Actual colors, sizes, and designs may vary slightly.
Availability of products is subject to stock levels.
We reserve the right to discontinue or modify products at any time without prior notice.

4. Pricing

All prices are displayed in Kenya Shillings (KES) unless stated otherwise.
Prices may change without prior notice.
Any applicable delivery or service fees will be clearly indicated before checkout.

5. Orders and Payments

Orders are confirmed only after payment is received, unless otherwise agreed.
Payments may be made via M-Pesa, bank transfer, cash, or other approved methods.
We reserve the right to cancel or refuse any order at our discretion (e.g., pricing errors, stock issues, suspected fraud).

6. Delivery and Collection

Delivery timelines are estimates and may be affected by factors beyond our control.
Customers must provide accurate delivery details.
We are not responsible for delays caused by incorrect addresses or customer unavailability.
Collection orders must be picked up within the agreed time.

7. Returns, Refunds, and Exchanges

Returns or exchanges are accepted only if products are damaged, defective, or incorrect at the time of delivery.
Claims must be reported within 24 hours of delivery.
Customized or made-to-order items (including special floral arrangements or décor pieces) are non-refundable.
Refunds, where applicable, will be processed via the original payment method.

8. Cancellations

Order cancellations must be requested as soon as possible.
Orders already prepared, dispatched, or customized may not be eligible for cancellation or refund.

9. Intellectual Property

All content on this website—including text, images, logos, and designs—is the property of Ace Flowers & Decor and may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

Ace Flowers & Decor shall not be liable for:

Indirect, incidental, or consequential damages
Losses resulting from misuse of products
Delays or failures caused by events beyond our reasonable control

Our total liability shall not exceed the amount paid for the product or service.

11. User Accounts (If Applicable)

If you create an account:

You are responsible for maintaining the confidentiality of your login details.
We are not liable for unauthorized access resulting from your failure to protect your account.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law

These Terms and Conditions are governed by the laws of Kenya, including the Kenya Data Protection Act, 2019.

14. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Continued use of the website constitutes acceptance of any changes.

15. Contact Information

For questions regarding these Terms and Conditions, contact us:

Ace Flowers & Decor
📍 Thika Town, Kenya
📧 Email: admin@aceflowersndecor.com
📞 Phone: 0716896926